Hydrosol Shop - Order Methods
For heat pumps or other purchases made through our online Hydrosol Shop, we take major credit cards Visa and Mastercard using a secure encrypted online payment gateway. We ask for your 3-digit card verification code to provide extra security for you.
Also, direct online payments and cheques are acceptable payment methods but need to cleared prior to shipping.
Order Cancellations, Changes or Mistakes
If you wish to cancel your order for standard stocked goods, which has already been paid but not yet shipped, we shall credit your order fully or apply your payment to an alternate order.
If your goods have been shipped, we may be able to return the goods and provide a credit if still in a merchantable condition and taking account of the freight costs incurred. Let us discuss how we can best sort this out for you.
If you have mistakenly placed a duplicate order, contact us to so we can sort this out for you.
If you wish to cancel your special order for non-standard, non-stocked goods, already paid and production committed but not yet shipped, we may not be able to credit this. Nevertheless, we will investigate and see if there are any options for you.
Order Progress
As a guide, you should allow approximately 3 days for mail from Melbourne, whilst physical freight may take longer. It depends on where you are located and may be a little longer at busy times of the year such as Easter and Christmas time.
If your goods are non-stocked items, we will advise you of the expected lead time and later advise you of the expected delivery date. Let us know if you have a special delivery time requirement. Note that imported goods typically have a lead time of at least 12 weeks.
Stock-outs
Stock-outs occasionally occur for stocked goods. We shall inform you of a stock-out and the expected time to receive the goods. You will have the option to continue with your order or cancel, in which case we will provide a full credit.
Shipping to a Residential Address or Building Site
Goods physically freighted will require someone to sign for the goods. If possible, goods will be sent by Australia Post to a business address, home address or post office box.
Pallets and Large Items
Pallet delivery or large items weighing more than two men can handle, will require a forklift on site or alternately a truck with a tailgate lift. Trucks with tailgate lifts are typically more costly. We will provide you with our best freight quotes or you may choose your own freight carrier.
Unsuccessful Delivery
If your goods cannot be delivered, an additional charge may be levied by the freight carrier which shall be passed onto you at cost.
Damaged or Defective Goods
Contact us immediately if your goods arrive in a damaged or defective condition. Take photos of the damage and email to us. We will contact you to sort out the problem and if required return and replace your goods or issue a credit.
Complaints
We are committed to high customer satisfaction, however if you have a complaint with the delivery of your goods, contact us to work through the issue. We will investigate your complaint and respond to you promptly.
Privacy
We recognise understand that your privacy is important and our purpose for collecting personal information is to assist with the accuracy of our quotes and the relevance of our services to you. We take all reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification, or disclosure. We shall not retain your information any longer than is required for legal or warranty purposes. We shall destroy your information when it is no longer required. We shall not disclose your details to any third party unless required to do so by law.
Copyright
Reproduction of the whole or part of the document constitutes and infringes copyright. You are not permitted to use the information in this document without written consent of the copyright holder.
Disclaimer
Information or advice provided on our website or by our related entities, employees or agents either verbally or written is done with all care and due diligence however no warranty expressed or implied is given in respect of this information or advice due to the many factors involved, many of which are beyond our control. We also rely on your accurate and timely answers to our questions and information or advice from our suppliers to provide accurate and high-quality service to you.
We strive to keep website information current and it is regularly reviewed, revised and updated with respect to changes in products, services, and regulations. However, to the best of our ability errors may occur. Please contact us if you find errors or have any concerns with the information provided. We reserve the right to change information and advice, including product specifications, pricing and availability, at any time without obligation.
Conditions of Sale
Hydrosol shall not be liable for any delay in goods delivery, nor any inconvenience, loss or damage of any kind, including loss of profit, whether direct or consequential, suffered or incurred by the purchaser. Also, Hydrosol shall not be liable for any claim regarding injury, loss or damage to any person or property caused by or arising from goods supplied by Hydrosol except insofar as the same may be imposed upon us or implied into the transaction by any statute.
Goods supplied by Hydrosol are subject to warranties stated by each supplier, importer or manufacturer including repair or replacement of goods proven to be defective under normal use. Hydrosol shall not be liable for failure, malfunction, breakdown or defect of the goods supplied including losses or damages or deterioration of goods whether such failure, malfunction, breakdown or defect occurs in any component, part or service expressly warranted or not.
This document is governed in all respects by the laws in force in the State of Victoria. The parties accept and submit to the non-exclusive jurisdiction of the courts of the State of Victoria. No actions arising out of the sale of the goods or this document may be brought by either party more than three (3) years after the cause of action accrues.